Careers At Midland Community Healthcare Services

Midland Community Healthcare Services, Inc. (MCHS) is an equal opportunity employer. All practices of recruiting, hire, promotion, transfer, wage and salary administration, benefits and terminations are administered without regard to race, color, sex, religion, national origin, or age. No qualified handicapped individual shall, on the basis of the handicap, be subject to discrimination at MCHS. Further, MCHS is committed to providing a work environment that prohibits, in any form, unlawful harassment.

Dental Office Manager

Department: Dental
Location: Midland, TX




                                        JOB DESCRIPTION


JOB TITLE:                                     DENTAL OFFICE MANAGER

DEPARTMENT:                               DENTAL CLINIC

REPORTS TO:                                 CLINIC MANAGER

OES CODE:                                     43-1011



Dental Office Manager plays an important supporting role to the patients, staff, and Dentist of Midland Community Healthcare Services.  They are expected to show leadership in their department by providing excellent customer service and patient care. They should be the authority on matters within the dental clinic and also be available to assist the Dentist with equipment, and procedures, operations in order to make for ease of patient use. They should also maintain the information of the clinic patients in a manner consistent with dental, administrative, ethical, legal, and regulatory requirements of the health care system. As well as process, maintain, compile, and report for health requirements, standards, and quality improvement.



  • Acts as leader for dental personnel under the Clinic Manager and Dentist. 
  • Facilitates personnel training and implementation of policies and procedures.
  • Conducts annual evaluations of staff alongside the Clinic Manager and Dentist.
  • Aids management in implementing initiatives vital to the operation of MCHS and the success of its mission.
  • Sterilize and disinfect dental equipment and instruments/hand pieces for infection control.
  • Maintain charting of patient encounter and treatment plans in approved electronic format.
  • Monitor inventories of supplies and equipment ensuring that the proper ordering agent is notified of deficiencies.
  • Maintain logs for case specimens sent to lab.
  • Maintain Quality Assurance Measures (Change Traps, Cold Sterile, Monitor Strips, Autoclave Monitoring, and Bio Test Logs)
  • Perform daily, weekly, and monthly checks according to quality measures with regard to oxygen level, suction, fluid/oxygen lines.  
  • Functions as Dental Clinic Patient Advocate.
  • Refer patients to other providers internal and external as appropriate, assuring proper documentation of such referrals.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Participate in cross-training opportunities in order to help the Coleman Family Clinic operate as a whole.
  • Send patient correspondence as required through clinic procedure.
  • Performs other duties as assigned by the Clinic Manager or Dentist/Dental Director. 









  • Direct Supervision of Registered Dental Assistants and Dental Front Office Clerk.




  • Customer Service Oriented.
  • Oral Comprehension, Expression, Recognition, and Clarity.
  • Written Comprehension and Expression.
  • Computer & Technology Skills - The ability to navigate and utilize Microsoft Office, and the ability to learn to navigate and utilize proprietary medical software packages.
  • Time Management The ability to prioritize tasks in order to best serve the patient and the flow of the clinic.
  • Cultural Competency the ability to deal with people of various cultures and social status, as well as outside entities




  • Must have a High School Diploma or G.E.D.
  • 3+ years of customer service experience preferred.
  • 3+  years of dental office experience and management experience preferred.
  • No felony results on a criminal background screening.
  • Drug Screen Test with a negative result.





BBP Class IThis job involves the potential exposure to blood borne pathogens due to required job tasks that routinely involve a potential for mucous membrane or skin contact with blood, body fluids, tissues or potential splashes. Job duties also involve exposure to latex products, exposure to potential punctures while performing job duties, and exposure to potential fumes.


Physical Demand:  Ability to interact with patients and operate office equipment for patient services.  Employees will need the ability to lift a minimum of 25 lbs, or more, independently as necessary.  Vision abilities are required to read and verify patient information, to read information on medical records, and the read information on computer systems.  Ability to pull, push, lift, and manipulate equipment and files. The ability to move freely about the front office and medical record areas in order to perform the job duties is required.  In compliance with EEOC 29 CFR part 1630, reasonable accommodations will be made for those employees with disabilities in order to assist them in performing the job duties and demands, provided it does not constitute undue hardship upon MCHS.


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